Delete your Jovexa Move account

App: Jovexa Move by Jovexa Labs (package com.jovexalabs.move)

Option 1: in the app

1. Open Jovexa Move and sign in.
2. On the Today screen, tap the gear icon to open Settings.
3. Tap Delete my account, type DELETE and confirm.

The account is deleted immediately. This also works if your account is suspended or you have not accepted the current terms.

Option 2: by email, without the app

Send an email to support@jovexalabs.com with the subject Delete my Jovexa Move account, from the email address of the Google account you sign in with, so that we know the request comes from you. We may reply to confirm before deleting. We delete the account within 30 days of receiving the request, and tell you when it is done.

What is deleted

• Your email address, username, display name and your Google sign-in link to Jovexa Move.
• Your app installations and notification tokens.
• Your step counts, walks and runs, and daily summaries.
• Your group messages, reports, memberships and blocks.
• Your challenge completions, notifications, settings and subscription records.
• Map contributions that were not approved.

All your Move Points are forfeited and unused vouchers are cancelled. This cannot be undone.

What is kept, and for how long

Without your name, email address or username, and linked only to an internal number, we keep your points and voucher history as accounting records, fraud-review records and our staff audit trail to prevent abuse, the record of which terms you accepted, a record that the deletion happened, and approved map contributions, which stay on the community map. A group you started stays for its other members, without your name. Deleted data disappears from our backups when they expire, within 7 days.

Deleting your Jovexa Move account does not delete your Google account. Data that Google holds under its own policies (for example for ads or Google Play purchases) is managed in your Google account.

Questions: support@jovexalabs.com · Privacy Policy