Jovexa Move Terms of Service

Effective: 13 November 2026 · Version: 2026-11-13
App: Jovexa Move for Android (package com.jovexalabs.move)

1. About these terms

These terms are an agreement between you and Jovexa Labs ("we", "us") about your use of the Jovexa Move app and its services. The first time you sign in, the app shows you these terms and the Privacy Policy and asks you to accept them; until you do, the app does nothing else. We record which version you accepted and when. If you do not agree, do not accept: you can sign out or delete the account from the same screen. The Community Guidelines are part of these terms. Purchases are also subject to Google Play's terms.

2. Who can use Jovexa Move

• Age. You must be at least 18 years old.
• Where. The app is offered wherever Google Play distributes it. Daily and weekly limits are counted in Philippine time (UTC+8) for everyone.
• One person, one account. You may have only one account, for your own use.

3. Your account

• You sign in with a Google account. Keep it secure; you are responsible for what is done through it.
• Your display name comes from your Google account and can be changed. Your username (3 to 20 letters, digits or underscores) is shown to other people in groups. Do not choose a name that is offensive, misleading or someone else's.
• You may use the app on up to 10 installations per account.
• You may not sell, lend or transfer your account.

4. Fair use

Move Points are funded by partner merchants, so the programme depends on honest activity. You must not:

• record activity you did not do on foot yourself, for example by shaking or mounting the phone, or attaching it to a machine, vehicle, animal or another person;
• use step simulators, automation, scripts, emulators, modified versions of the app or any tool that fakes sensor data;
• fake your location (GPS spoofing) or the time on your device;
• create or use more than one account, or share an account or installation to collect points;
• interfere with the app or our servers, bypass limits or security checks, or access the service other than through the app;
• submit map contributions that are false, misleading, offensive, unlawful or contain personal information about other people;
• sell, trade or transfer Move Points, or use the app for any unlawful purpose.

We check activity automatically and by hand. If we find or reasonably suspect a breach of this section, we may reject activity, withhold or reverse points, cancel vouchers, or suspend or close the account (section 14).

5. Groups and community

• You can start up to 5 groups and join groups others started. What you post must follow the Community Guidelines, and you are responsible for it.
• You let us store and show what you post to the members of the group, and to our moderators, for as long as it stays in the group.
• We may remove messages, hide groups, and suspend or close accounts that break the guidelines. We report content that sexually exploits children to the authorities.
• You can report any message and block any person. Meeting people from a group in person is at your own risk: meet in public places and tell someone where you are going.

6. Health and safety

• Jovexa Move is a fitness, rewards and community app. It is not a medical device and does not give medical advice.
• Talk to a doctor before starting or changing an exercise routine, especially if you have a health condition, are pregnant or have been inactive.
• You exercise at your own risk. Stop if you feel pain, faintness or shortness of breath.
• Stay aware of your surroundings. Do not use the app while driving or riding, obey traffic rules, and do not enter private or unsafe places to record activity or map a place.
• Challenges, limits and leaderboards are not targets we advise you to reach. Choose activity that suits you. Do not rely on the app in an emergency.

7. Accuracy of tracking and of the map

Step counts, distances, speeds and other figures are estimates from your phone's sensors, GPS or Health Connect, and can be wrong. The figures and points shown by our server are the ones that count; anything the app shows for activity that has not been synchronised is an estimate. The community map is built from contributions by users and merchants and may be incomplete, out of date or wrong. Check for yourself before relying on it.

8. Move Points

• Move Points are loyalty points in a rewards programme run by Jovexa Labs. They have no cash value, cannot be withdrawn, sold or exchanged for money, and are not transferable.
• They are not a cryptocurrency, token, security, stored value or electronic money, and we make no promise that they will ever be convertible into any of these or into cash. Using the app is not work, and points are not earnings.
• Earning. Points are granted for verified walking steps, verified running distance, completed daily challenges and approved map contributions, at the rates shown in the app. Points are never awarded for watching ads, for posting in groups or for buying Move Premium.
• Limits. There are daily and weekly limits on rewarded steps, running distance and map contributions. Activity above a limit earns nothing. Activity must be synchronised within 7 days. The current values are shown in the app.
• Verification. Our server grants points after checking your activity. Points for activity held for review are pending and cannot be redeemed until approved.
• Review and reversal. We may reject activity, revoke pending points and correct a balance when points were granted by mistake or through a breach of section 4. Corrections appear in your points history. To contest one, write to support@jovexalabs.com.
• Expiry and forfeiture. Points do not expire while your account is open. All points are forfeited when the account is deleted, whether you delete it or we close it under section 14.

9. Rewards

• Rewards are funded and fulfilled by partner merchants, not by Jovexa Labs. Each offer has a limited stock, can be paused or ended, and has a limit per person. Offers marked "Sponsored" are paid placements.
• Redeeming spends available points and gives you a one-time voucher code, valid for the time shown on the offer. Show the code at the merchant, who marks it as used; a code works once. Keep it private until you use it.
• A new account must be at least 24 hours old to redeem, and you may redeem at most 5 times in 24 hours. Some offers are for Move Premium subscribers only. A suspended account cannot redeem.
• An unused voucher that expires is refunded in points. If a merchant cannot honour an unused voucher, it can be refunded in points. Refunds are never paid in money.
• The merchant is responsible for the goods or services it supplies and for any conditions stated in the offer.

10. Move Premium

• Move Premium is an optional subscription with no ads and Premium-only rewards. It does not change how many Move Points you earn.
• Price. PHP 99 a month or PHP 899 a year, or the local price Google Play shows you. The price shown in Google Play when you buy applies.
• Billing and renewal. It is sold through Google Play, charged to your Google Play payment method and renews automatically each month or year until you cancel. We never receive your payment details.
• Cancelling. Cancel in Google Play (Payments and subscriptions → Subscriptions). Premium stays active until the end of the period already paid for. Uninstalling the app or deleting your Jovexa Move account does not cancel the subscription.
• Refunds follow Google Play's refund policies and the consumer law that applies to you.
• A purchase can be linked to one Jovexa Move account. Premium is switched on only after our server has verified the purchase with Google.

11. Advertising

People without Move Premium see ads, as described in the Privacy Policy. Ads never earn Move Points. Do not tap ads for any reason other than genuine interest.

12. Your map contributions

You may submit new places, corrections and accessibility details. A moderator approves or rejects each one, and points are granted only for approved contributions. Submit only what you know to be true and have the right to share. You give Jovexa Labs a worldwide, free, non-exclusive and permanent licence to use, copy, adapt, publish and share your contributions as part of the community map and the service; it continues after you delete your account. Approved contributions stay on the map with the link to you removed. Your username is shown on them only if you turn that setting on.

13. Our app and content

We give you a personal, limited, non-transferable permission to install and use the app under these terms. The app, its design, the Jovexa Move name and the community map as a whole belong to Jovexa Labs or its licensors. Maps are provided by Google; open-source software is used under its own licences.

14. Suspension and closing an account

• You can leave at any time by deleting your account in Settings → Delete my account, or as described on Delete your account. Deletion is immediate and cannot be undone; points are forfeited and unused vouchers cancelled. Cancel Move Premium in Google Play first.
• We may suspend an account if we find or reasonably suspect cheating, more than one account, abuse of merchants or other people, or another serious breach of these terms. While suspended, the account cannot upload activity, post in groups or redeem rewards; you can still view your profile, export your data and delete the account.
• We may close an account for a serious or repeated breach, including any breach of the child safety rules in the Community Guidelines.
• To ask us to look at a decision again, write to support@jovexalabs.com. We aim to answer within 14 days.

15. Changes

We may change earning rates, limits and other programme settings (the current values are shown in the app), add, change or remove features, offers and challenges, and end the Move Points programme with reasonable notice in the app. We may change these terms: we will post the new version here, and the app will show it to you and ask you to accept it.

16. Services from others

Jovexa Move relies on services from others, including Google Play, Google Sign-In, Firebase, AdMob, Google Maps and Health Connect. Their own terms apply to your use of them. We are not responsible for partner merchants' premises, products or services.

17. Disclaimers

The app is provided as it is and as available. We do not promise that it will be uninterrupted, error-free or accurate, that you will achieve any fitness or health result, that you will receive any number of points, or that any particular reward will be available. Nothing in these terms limits rights that the law does not allow to be limited.

18. Limits on liability

To the extent the law allows, Jovexa Labs is not liable for injury, loss or damage arising from exercise, travel or other activity undertaken while using the app, for the goods or services of partner merchants, for what other people post in groups, or for indirect or consequential loss. To the extent the law allows, our total liability to you is limited to the amount you paid us for Move Premium in the 12 months before the claim. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be limited by law.

19. Law and disputes

These terms are governed by the laws of the Republic of the Philippines. If you live in another country, you keep the protection of the mandatory consumer laws of that country. Before any formal dispute, please write to support@jovexalabs.com so that we can try to resolve it. If part of these terms is found invalid, the rest stays in force. We may transfer these terms to a successor of the business; you may not transfer them. These terms, the Community Guidelines and the Privacy Policy are the whole agreement between us about the app.

20. Contact

Jovexa Labs · jovexalabs.com · support@jovexalabs.com